Frequently Asked Questions
Misibis Bay
(mobile) +63-917-599-1606
(mobile) +63-921-487-3869
Manila Sales Office
(tel.) +63-2-661-8888
(mobile) +63-915-888-4531
(mobile) +63-921-487-3871
(fax) +63-2-470-3607
Legazpi Sales Office
(mobile) +63-52-481-0888
You can also email us at [email protected]
+63-917-599-1606
+63-921-487-3869
You can also email us at [email protected]
MISIBIS AIRPORT PICK-UP
Once you book your room, you will have the option of availing of our two-way transportation service. It is priced at PHP 1,370 per adult and PHP 685, per child (7-11 years old).
VIA PERSONAL TRANSPORT
Manila to Legazpi City
Legazpi City to Misibis Bay
1.1 KM – Cagraray Eco-park
1.3 KM – Stela Maris Chapel
RESERVATIONS
via PHONE/FAX
Misibis Bay
(mobile) +63-917-599-1606
(mobile) +63-921-487-3869
Manila Sales Office
(tel.) +63-2-661-8888
(mobile) +63-915-888-4531
(mobile) +63-921-487-3871
(fax) +63-2-470-3607
Legazpi Sales Office
(mobile) +63-52-481-0888
via EMAIL
[email protected]
via WEBSITE
www.misibisbay.com
You will be able to find the “BOOK NOW” button on the top right corner of our homepage. After clicking, you will be redirected to another page where you will be able to see a list of room types and rates and you will need to enter your check-in/out dates, special requests, and personal information. Your reservation can then be completed in a few quick steps.
Misibis Bay
(mobile) +63-917-599-1606
(mobile) +63-921-487-3869
Manila Sales Office
(tel.) +63-2-661-8888
(mobile) +63-915-888-4531
(mobile) +63-921-487-3871
(fax) +63-2-470-3607
Legazpi Sales Office
(mobile) +63-52-481-0888
You can also email us at [email protected]
You can also send us an inquiry via our website at https://www.misibisbay.com/promos/
However, if a confirmation email still hasn’t been sent but your credit card has been deducted the stated down-payment amount, please contact us regarding this matter.
via PHONE/FAX
Misibis Bay
(mobile) +63-917-599-1606
(mobile) +63-921-487-3869
Manila Sales Office
(tel.) +63-2-661-8888
(mobile) +63-915-888-4531
(mobile) +63-921-487-3871
(fax) +63-2-470-3607
Legazpi Sales Office
(mobile) +63-52-481-0888
via EMAIL
[email protected]
via PHONE/FAX
Misibis Bay
(mobile) +63-917-599-1606
(mobile) +63-921-487-3869
Manila Sales Office
(tel.) +63-2-661-8888
(mobile) +63-915-888-4531
(mobile) +63-921-487-3871
(fax) +63-2-470-3607
Legazpi Sales Office
(mobile) +63-52-481-0888
via EMAIL
[email protected]
DETAILED RESERVATION PROCESS
At the top-right of our website, click the “BOOK NOW” button.
You will then be redirected to the booking page where you can find the room types and where you have to input the following required information:
- Check-in date
- Check-out date
- Number of Adults
- Number of Children (Aged 2-11)
- Promo code
You can then click the “SHOW RATES” button on your desired room type tab.
As soon as you click your “SHOW RATES”, you will have to choose between availing the room with or without breakfast, room rate.
Once you click “BOOKED”, you will then be redirected to another page. From here you will have to input your details, special requests, and also a choice to add more rooms.
Please be guided accordingly with the reservation summary on the right before finalizing your bookings.
If you have decided that you are done with your booking, go ahead and scroll down on the same page where you will have to input your payment details for the reservation fee.
Most importantly, don’t forget to read and accept the Terms & Conditions of Misibis Bay Resort before booking.
From there, you will be sent a confirmation email about your booking. If you need further help, feel free to call us at:
Misibis Bay
(mobile) +63-917-599-1606
(mobile) +63-921-487-3869
Manila Sales Office
(tel.) +63-2-661-8888
(mobile) +63-915-888-4531
(mobile) +63-921-487-3871
(fax) +63-2-470-3607
Legazpi Sales Office
(mobile) +63-52-481-0888
via EMAIL
[email protected]
ROOMS
CHECK-IN/OUT
These are subject to corresponding charges. Please see below applicable fees for reference.
Early Check-in Fee:
If guaranteed, it is chargeable to full one night. “room charge for the night before”
Arrival by 0600-0700H is already applicable to half of guest’s booked rate (50%)
Arrival by 0800-0900H is subject to 25% of guest’s booked rate
NOTE: If guest booked through a travel agency, BAR rate will be applicable.
Late Check-out Fee:
1400H is complimentary but subject to availability
1500H will be charged 25% of guest’s booked rate
1800H will be charged half day or 50% of guest’s booked rate
NOTE: If guest booked through a travel agency, BAR rate will be applicable.
Special requests regarding this matter can be made during or after booking.
FACILITIES
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- Free Internet Access in all rooms and public areas
- Games Room (Karaoke, dart boards, and table tennis)
- Spa
- Swimming Pool & Hot Tub
- Watersports (canoeing, boating, diving, snorkeling, etc.)
- Bars
- BBQ facilities
- Restaurants
- Gift/Souvenir Shop
- Salon
- Chapel
- Family Room
- Kids Club
- Babysitting Service
- Playgrounds
MEETINGS/EVENTS
Misibis Bay
(mobile) +63-917-599-1606
(mobile) +63-921-487-3869
Manila Sales Office
(tel.) +63-2-661-8888
(mobile) +63-915-888-4531
(mobile) +63-921-487-3871
(fax) +63-2-470-3607
Legazpi Sales Office
(mobile) +63-52-481-0888
via EMAIL
[email protected]
Misibis Bay
(mobile) +63-917-599-1606
(mobile) +63-921-487-3869
Manila Sales Office
(tel.) +63-2-661-8888
(mobile) +63-915-888-4531
(mobile) +63-921-487-3871
(fax) +63-2-470-3607
Legazpi Sales Office
(mobile) +63-52-481-0888
via EMAIL
[email protected]
POLICIES
All items found/given to our team will be handed over to the security personnel by the end of every shift.
Guests who do not arrive within twenty-four (24) hours of the expected check-in date and time will be charged the total amount of the reservation
Cancellation Policy:
Cancellation made (14) fourteen or less days prior to expected arrival date are subject to a cancellation fee equivalent to the total amount of the reservation.
Cancellation made more than fifteen (15) days prior to expected arrival date will be subjected to 50% of the total amount of the reservation.
Modification Policy:
Amendments on check-in and checkout dates may be made up to fifteen (15) days before expected check-in date and are subject to availability.
Amendments on check-in and checkout dates may less than (15) days before expected check-in date are subject to manager’s review and approval.
Smoking Policy:
Strictly no smoking policy inside the guest rooms. There will be a fee of Php5,000 if found smoking.
Other Room Policies:
Hotel has the right to remove guest belongings from the room after check out time if room is already reserved.
Food and Beverages not purchased directly from the hotel are subject to corkage fees. Bringing of pets is strictly not allowed.
The hotel reserves the right to charge a fee should there be stained linens, odor, losses or breakages in the room for the duration of the stay.
The hotel reserves the right to institute necessary actions under any of the following cases:
Failure to pay upon demand of an outstanding amount.
Self-check-out:
The hotel is authorized to charge the credit card indicated herein.
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- Rates are quoted in Philippine Peso per room per night on double occupancy.
- Room rates are inclusive of 12% resort fee.
- All guests are required to register and present a valid identification card upon check-in.
- Children 11 years old and below stay for free using existing bedding.
- Extra Person fee is PHP 1,000.00 including extra bed and amenities
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Child Policy:
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- Children 6 years old and below are Free-of-Charge as long as sharing room with adults and no extra bed is required; meals are also Free-of-Charge.
- Children 11 years old and below are Free-of-Charge as long as sharing room with adults and no extra bed is required; meals are on personal account and shall be charged 50% off the buffet rate; transfers shall be charged 50% off the adult transfers rate
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Guarantee Policy:
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- Reservation made less than fifteen (15) days before expected arrival date requires the total amount of the reservation to be settled within 24 Hours.
- All Reservations made sixteen (16) days before arrival 50 % of the total amount of the reservation will be collected upon booking reservation.
- Remaining 50% will be collected within (15) days before arrival.
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Incidental Deposit Policy:
Debit/Credit cards will be authorized upon check-in with the amount of P3,000 per room per night as a form of incidental deposit. The authorization will hold the funds until check-out, at which time the amount authorized can be used to pay for incidental charges or released if there are no incidental charges whatsoever. If released, the authorized amount may take 7-15 days after departure to be released by your bank or financial institution. If the deposit was transacted by cash, it can be returned immediately.